Services
ACS Inc, Broadband and Telecom Specialists in Data and Voice Services
ACS, Inc. offers many solutions for telecom services designed to meet each client's needs. Specializing in large-bandwidth applications, ACS will advise you with the most cost-effective telecom service options and newest technologies for implementing Voice and Voice over IP (VoIP), or integrated Voice, Internet and Data services onto one connection. With our new ONE QUOTE® service we will provide detailed pricing from as many as 15 telecommunication providers all on ONE QUOTE.
Optimize Your Business Potential - Our Custom Telecom Solutions Save You Money!
- Choose from over 50 T1, DS3, Ethernet, MPLS, PRI voice and VoIP providers
- ONE QUOTE® from up to 15 Telecommunication providers
- Support dynamic needs with application-specific broadband solutions
- Maximize broadband efficiency with the latest T1 and integrated Voice Data services technologies
- Get the lowest prices with our Best Price Guarantee
Internet T1
An Internet T1 line is dedicated for access to the Internet at 1.54Mbps. An industry standard for businesses with a network, T1 lines offer a high-quality option for high-speed Internet access for small-to-large networks.
Bonded (NXT1) 3.0 to 12Mbps
A Bonded NXT1 is a combination of dedicated T1 lines encapsulated with MLPPP for access to the Internet at speeds from 3.0 Mpbs up to 12 Mpbs.
Fractional/Bustable DS3/T3
Speeds of 5 Mbps up to 45 Mbps dedicated over a 45 Mbps fiber loop. This is a good option for customers who need more bandwidth than a T1.
Full DS3/T3
Full DS3 or also known as a T3 is a dedicated 45Mbps connection to the Internet over a DS3 45 Mbps fiber loop.
OC3
OC3 is a Dedicated OC3 loop (Fiber) with a port speed of 155 Mbps.
OC12 - OC48
Dedicated loop and port (Fiber) at OC12= 622 Mbps and OC48 = 2.4 Gbps - we call them super pipes!
Ethernet Internet
(Fast E, GIG E, Gigaman) On-Net Fiber enables connections direct from the carrier at speeds to the internet from 10Mbps up to 1 Gbps.
Read more about 10 Meg Ethernet, Metro Ethernet, GIG Ethernet, and Gigaman Services below:
We offer Fast Internet Access 10 Meg to 100 meg, Metro Ethernet, GIG Ethernet (GigE), and Gigaman Services!
Chose from over 20 fiber internet providers or in some cases copper for Fast Ethernet, GigE, and Gigaman all enable direct connections for the carrier to the internet at speeds from 10Mbps to 1 Gbps. What does this mean for you? It means lightning-fast transfer speeds and network connectivity. Easily connect multiple sites within or between cities, or even across the country!
Ethernet allows customers to purchase the bandwidth options as they need. Metro Ethernet services also allow businesses extreme scalability and flexibility to upgrade the bandwidth as their business grows. Get a FREE quote today to see how you too can save money while improving productivity! Don’t hesitate to adapt Ethernet technology so you can interconnect with multiple networks in your company!
Advantages of having Metro Ethernet, GigE, or Gigaman include:
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A scalable solution that grows as your business grows
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Ability to transport High Speed Dedicated Internet Access or IPVPN layer 3 managed services
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No more need for customer-owned Customer Premise Equipment (CPE)
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Perfect for businesses that need to comply with disaster recovery or business continuity plans which require redundant connectivity options.
Large Applications
Point-to-Point Fiber can be used to connect two or more metropolitan locations at speeds of 20Mpbs to multi-Gig.
Collocation
This option allows you to lease space in On-Net buildings and avoid paying loop fees!
Connect Multiple Locations:
All of these products enable companies to interconnect with multiple networks. (Fast E, GIG E, Gigman) On-Net Fiber enables connections direct from the carrier at speeds from 10Mbps up to 1 Gbps. It can be used to interconnect multiple customer sites.
VPN
VPN allows companies to connect multiple networks to each other over T1 and other bandwidth options.
MPLS
MPLS is the fastest growing telecom service in the country. It allows companies to replace their old existing Frame Relay with a more reliable faster service, and with NO CIR's. Companies can connect multiple locations and networks together all over the world with up to 10 layers of class of service for voice, video and data.
Read more about MPLS, VPN-MPLS, and Point to Point MPLS below:
MPLS Services including Point to Point MPLS and IP VPN MPLS!
ACS Inc. is a top broker for MPLS services for your business. Contact us for MPLS pricing from over 20 providers today! We Guarantee the lowest rates!
MPLS is the fastest growing telecom service in the country and allows companies to replace old existing Frame Relay with faster, more reliable service, and NO CIRs. Connect multiple locations and networks all over the world easily and quickly with up to 10 layers of class of service for voice, video, and data. Stay ahead of your competition by adapting this rapidly spreading top-tier technology!
Previous technologies such as Frame Relay, ATM and TDM Point to Point circuits are quickly being replaced with the more advantageous MPLS system. Keeping the strengths and weaknesses of ATM, Frame Relay or TDM point to point in mind, MPLS has been created to be highly scalable, require less overhead, and provide easy network access for the increasingly global market. Soon, it will quickly replace outdated technologies and emerge as the new telecom service of choice.
Join the 10,000 of businesses to adopt this more efficient technology! One of our friendly consultants can guide you through the process of implementing MPLS for your business. You will find our competitive MPLS quote is the lowest price! Our MPLS Pricing is guaranteed from the carrier to be the lowest price on the market.
Frame relay allows you to connect multiple company-wide networks at a low cost.
Point-to-Point / Private Line
Private line data service provides dedicated (non-switched) circuits between specific points. This service can run over T1, DS3 / T3 or ethernet. Private Line Services are the perfect solution for businesses with little margin for error when it comes to reliable service when connecting two or more locations.
VoIP (Voice over Internet Protocol)
VoIP is the process of sending voice traffic in packets on IP-based data networks. VoIP digitizes analog voice, compresses it, and puts it into packets at the sending end. The receiving end does the reverse. Unlike circuit switching, no path is saved for the duration of a voice session. To help with the quality of packet delivery, voice packets can be prioritized by adding class of service to your internet connection.
VoIP (Hosted)
Replace your old phone system with a more advanced feature rich all-in-one offering. Most companies today are replacing their old out of date PBXs with a complete solution that includes local, long distance, calling features and dedicated internet access.
Here are some of the benefits of a hosted VoIP solution
- Advanced Features: Remote Office / At Home Users, Voicemail to Email, Find Me / Follow Me, Call Center Routing with ACD, Integration with Outlook and Salesforce
- Flexible Calling Plans: Competitive minute bundles, unlimited local and long distance, aggressive international calling packages
- Low or No Startup Cost: No equipment to lease or buy and no ongoing maintenance contracts. Most providers will even give you free phones with you sign a 2 or 3 year agreement for phone service.
- Dedicated Internet Access: With most plans the providers will include a dedicated T1 or Ethernet connection with a full service level agreement that includes guaranteed uptime and latency
VoIP SIP Trunks: (Session initiation protocol)
SIP is a signaling protocol used to establish sessions over IP networks, such as those for telephone calls and audio conferencing. It is used by Internet and telephone companies to terminate calls to a customer with less cost and more functionality. It is also used to link IP telephones from different manufacturers to SIP-compatible IP telephones.
If you have a VOIP phone system you can take advantage of SIP VOIP trunks at the below protocols. Use less bandwidth with G.723 and G.729.
Note: these two protocals are not to be used when faxing.
1 SIP Trunk (G.723.1 Protocol) = 16kbps
1 SIP Trunk (G.711 Protocol)= 64kbps + 6-21Kbps header
1 SIP Trunk (G.729 Protocal) = 8Kbps + 10kbps for heaker
Call Center Software Applications
Call Center Cloud-based applications that rivals the capabilities of premises hardware.
Cloud-Based Call Center Solutions or Hosted Call Center Software Benefits
- Improve Agent Optimization
- Call Center Workforce Management
- Database Integration
- Agent and Manager Reporting
- Call Recording and Storing
- Agent eLearning
- Customer Feedback Reporting
- Tracking at-home Agents
- Cloud-Based Call Holding and Long Hold Time Call Back Feature
- No Large Upfront Cost
- Low Long Distance Per Minute Rates
ACD (automatic call distribution)
Software that distribute calls to agents based on parameters such as the agent that has been idle the longest. ACD’s are part of telephone systems or adjuncts to telephone systems.
ACD’s are also referred to as contact centers.
IVR (Interactive voice response)
A telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter date into the database, IVR technology does not require human interaction over the telephone as the user’s interaction with the database is predetermined by what the IVR system will allow the user access to.
CTI (computer telephony integration)
CTI software translates signals between telephone systems/software and computers so that telephone systems/software and computers can coordinate sending call touting and account information to agents in contact centers.
Local T-1
Local T-1 (A local T-1 line is dedicated for local calling and switched long distance)
Definition of T-1 = A North American and Japanese standard for communicating at 1.54 million bits per second. A T-1 line has the capacity of 24 data or voice channels (24 simultaneous conversations)
Benefits and Features to using a Local T-1 /ISDN PRI
Direct Inward Dial Phone Numbers
(Feature) One feature of local T-1 service is whereby each person in an organization has his or her own ten-digit telephone number known as direct inward dial (DID). Calls to DID telephone numbers do not have to be answered by on-site operators. They go directly to the person assigned to the ten-digit DID telephone number
(Benefit) The benefit to DID numbers is to give the customer the ability to save money on phone lines. A local T1 has digital trunks which allow a DID number to ride on the 1st available pathway. Thus, unlike analog lines you don't have to have a 1 to 1 ratio of numbers to lines.
(Point) Although you can have as many DID numbers as you want on a T-1 the most common ratio is about 4/1 (100 numbers per 24 channels per Local T-1).
Lower rates with exact billing in local calling area:
(Benefit) A local T-1 has lower rates on local calls or free local calling, this compared to analog line. A local T-1 providers bills in 18/6 or 6/6 second increments for zone calls and long distance calls. This also compared to analog line that use 1-minute increments for zone calls and 30/6 for long distance calls. Note: Some states always have free local calling for all types of service. Lower long distance rates:(Benefit) Long distance over a local T-1 is considered switched but the majority of Local T-1 providers will give the customer dedicated long distance rates (lowest available)
ISDN PRI: (Feature) A local T-1 line with Primary rate interface (PRI) is a form of ISDN (Integrated service digital network) with 23 paths for voice, video and data (not Internet) and one channel for signals. Each of the 24 channels transmits at 64 kilobits per second.
(Benefit) The most common benefit of a PRI is Caller ID, although it is possible to use caller ID with a Traditional T-1 it is vary uncommon and the customer is limited to the information they receive.
Voice DS3
28 local, Long Distance, or ISDN PRI T1’s
Save money on the monthly cost per T1 by buying a DS3 fiber loop. The breakeven point between buying per T1 vs. a DS3 is 10 T1’s. After the 10th T1 it becomes cheaper to buy a full DS3.
Integrated Voice and Data T-1 line
Comprised of 24 (64Kbps) channels, T1 lines can be used for multiple applications.
Commonly referred to as an integrated T1 or channelized T1, this highly flexible circuit is designed for businesses that need to run multiple services over the same line.
Common applications for integrated service include local phone service/dedicated long
distance, VOIP SIP trunks and Internet or MPLS.
Integrated T-1's are very flexible. They are meant to fit a wide range of customer needs. For example, a company that has 5 lines and needs dedicated bandwidth to the
Internet can bundle in both over one T-1, or a company that has 12 PRI trunks and
needs to connect multiple offices via MPLS could also use an Integrated T-1.
Integrated T-1 formula (can your company benefit from a integrated T-1)
T-1 = 24 channels (1540 KBPS)
1 Phone line / Trunk /PRI Trunk (Channel) = 64 KBPS
1 Data Channel = 64 KBPS
If you have a VOIP phone system you can take advantage of SIP VOIP trunks at
the below protocols.
1 SIP Trunk (G.723.1 Protocol) = 16kbps
1 SIP Trunk (G.711 Protocol)= 64kbps + 6-21Kbps header
1 SIP Trunk (G.729 Protocal) = 8Kbps + 10kbps for header
(Benefit) Saves money using two types of service. An Integrated T-1 is often cheaper
then buying a full voice T-1 and a fraction Internet T-1 or DSL.
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